Information Technology Support Specialist

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 Roles and Responsibilities 
 

• Provide desk side and remote technical support, including troubleshooting hardware and software issue

• Responding to hardware questions and problems, troubleshooting when need be, including desktop computers, laptops, printers, projector, spider phone,tele and video conferencing facilities, and other technical devices as the firm expand

• Keep track, monitor and install software applications and perform periodic system upgrades to desktop and laptop computers, and other relevant technical devices used in the firm

• Coordinate day to day operational IT activities, including new hire set up, audio and video conference presentations and phone connections, office moves and departures.

• Work with GM (this includes Human Resource and Admin Manager) to handle confidential matters such as lateral attorney hires, arrivals, termination etc.

• Project management and problem-solving skills to improve legal systems, processes, and data analytics.

• Plays an important role in designing, planning, executing, tracking and coordinating all IT related operational improvement projects and IT related systems and software

• Will work together with the GM and Tech Committee to aid in the selection and implementation of certain technology solutions, including liaising with vendors and systems provider

• Assist with the preparation and delivery of self-help tools, materials/ resources such as step-by-step guides, toolkits, process and procedures documents, training materials, policy documents and guidelines.

• Assist the GM in all business development and change management efforts which require IT solutions and support

• Contribute and conduct system requirements and testing and work with Tech Committee and external vendors on delivery and validation of the technology

• Assist in IT and all related technical systems hardware and software purchases and recommendations, including negotiating for the best SLA for the firm

• Identify process improvements opportunities

• Advise GM and Tech Team on operational capabilities, gaps and recommended changes

• Manage firm’s legal management systems, CRM, DM and other relevant systems

• Administrator for the website and social media

• This role reports to the General Manager with an additional supporting function to the Exco, Partners, and incumbent role in working together with the Tech Team.

• Taking an active role to keep oneself abreast with the latest technology such as FINTECH, Cybersecurity and AI that will assist in firm operations’ efficiency and client intake.

• Able to prepare monthly and ad hoc reports on IT issues and updates to the management

• Attend to ad-hoc assignment as required

 

Job Qualifications and Requirements

 

• Minimum Diploma/Degree in Information Technology; Business Information Systems; Computer Science or equivalent.

• Experienced IT professional with at least three to five-year experience.

• Professional IT certificate will be considered.

• Candidate with higher qualification and experiences are welcome to apply. Remuneration is based on experience.

• Technical experience for this role includes and not limited to Windows 7 -10 and desktop software including Microsoft Office; Office 365 or Google Apps, Wifi, Routers, Broadband, Firewall, DNS, VLANs, Active Directory, Google Chrome and G Suites, FTP Servers, any CRM system. Legal Management System understanding, troubleshooting and vendor coordination will also be part of the hire IT professional’s job scope.

• Software development and Programming capabilities are added advantage.

• Prior knowledge and experience working in an office environment preferred.

• Experience working in a legal firm is an added advantage. 

• Good communicator focused with great time management skills, able to effectively deal with compelling and complex issues from a demanding user base.

• Able to communicate and make recommendations to relevant stakeholders.

• Preferably an IT professional who has the technical ability with good people skills providing. assistance to achieve operational excellence.

• Good time management and communications skills.

• Able to work individually and with a team as and when required.

• Advanced demonstrated ability to deal with confidential information.

• Advanced ability to work in a fast-paced environment with evolving priorities.

• Ability drive multiple projects.

• Must be willing to work at Bangsar South.  
   

Only shortlisted candidate will be notified