Information Technology Support Specialist

 Roles and Responsibilities 

  • Provide desk side and remote technical support, including troubleshooting hardware and software issue

  • Responding to hardware questions and problems, troubleshooting when need be, including desktop computers, laptops, printers, projector, spider phone,tele and video conferencing facilities, and other technical devices as the firm expand

  • Keep track, monitor and install software applications and perform periodic system upgrades to desktop and laptop computers, and other relevant technical devices used in the firm

  • Coordinate day to day operational IT activities, including new hire set up, audio and video conference presentations and phone connections, office moves and departures.

  • Work with GM (this includes Human Resource and Admin Manager) to handle confidential matters such as lateral attorney hires, arrivals, termination etc.

  • Project management and problem-solving skills to improve legal systems, processes, and data analytics.

  • Plays an important role in designing, planning, executing, tracking and coordinating all IT related operational improvement projects and IT related systems and software

  • Will work together with the GM and Tech Committee to aid in the selection and implementation of certain technology solutions, including liaising with vendors and systems provider

  • Assist with the preparation and delivery of self-help tools, materials/ resources such as step-by-step guides, toolkits, process and procedures documents, training materials, policy documents and guidelines.

  • Assist the GM in all business development and change management efforts which require IT solutions and support

  • Contribute and conduct system requirements and testing and work with Tech Committee and external vendors on delivery and validation of the technology

  • Assist in IT and all related technical systems hardware and software purchases and recommendations, including negotiating for the best SLA for the firm

  • Identify process improvements opportunities

  • Advise GM and Tech Team on operational capabilities, gaps and recommended changes

  • Manage firm’s legal management systems, CRM, DM and other relevant systems

  • Administrator for the website and social media

  • This role reports to the General Manager with an additional supporting function to the Exco, Partners, and incumbent role in working together with the Tech Team.

  • Taking an active role to keep oneself abreast with the latest technology such as FINTECH, Cybersecurity and AI that will assist in firm operations’ efficiency and client intake.

  • Able to prepare monthly and ad hoc reports on IT issues and updates to the management

  • Attend to ad-hoc assignment as required


Job Qualifications and Requirements


  • Minimum Diploma/Degree in Information Technology; Business Information Systems; Computer Science or equivalent.

  • Experienced IT professional with at least three to five-year experience.

  • Professional IT certificate will be considered.

  • Candidate with higher qualification and experiences are welcome to apply. Remuneration is based on experience.

  • Technical experience for this role includes and not limited to Windows 7 -10 and desktop software including Microsoft Office; Office 365 or Google Apps, Wifi, Routers, Broadband, Firewall, DNS, VLANs, Active Directory, Google Chrome and G Suites, FTP Servers, any CRM system. Legal Management System understanding, troubleshooting and vendor coordination will also be part of the hire IT professional’s job scope.

  • Software development and Programming capabilities are added advantage.

  • Prior knowledge and experience working in an office environment preferred.

  • Experience working in a legal firm is an added advantage. 

  • Good communicator focused with great time management skills, able to effectively deal with compelling and complex issues from a demanding user base.

  • Able to communicate and make recommendations to relevant stakeholders.

  • Preferably an IT professional who has the technical ability with good people skills providing. assistance to achieve operational excellence.

  • Good time management and communications skills.

  • Able to work individually and with a team as and when required.

  • Advanced demonstrated ability to deal with confidential information.

  • Advanced ability to work in a fast-paced environment with evolving priorities.

  • Ability drive multiple projects.

  • Must be willing to work at Bangsar South.  

Only shortlisted candidate will be notified


Unit 12-01, Tower 8, Avenue 5

The Horizon Phase 2,

Bangsar South

No 8, Jalan Kerinchi

59200 Kuala Lumpur

T: 03-92129288
F: 03-92129289

  • LinkedIn Social Icon